Return policy "Hand painted mugs" O'Shiny Art & Lifestyle
We, O'SHINY ART & LIFESTYLE, are proud to offer you unique and original hand-painted objects.**
However, we understand that exceptional situations may arise. Here is our return and refund policy specially designed for our hand painted items.
Exchange for defects or damage:
If you receive a hand painted item that has defects or damage, please contact us immediately at oshiny@oshinyarts.com. We will ask you to provide us with clear photos of the defects or damage so that we can better assess the situation. If the defect or damage is confirmed, we will offer you a free exchange of the hand painted item, where possible. However, please note that as each piece is unique, an exact exchange may not always be possible. In this case, we will endeavor to offer you an equivalent alternative.
Authenticity and precise description:
We are committed to providing accurate descriptions and high-quality images for every hand-painted item on our online store. However, please note that each piece is a unique creation and may have slight variations in color, texture and pattern from the images shown.
No Refund Policy:
Due to the artistic and unique nature of our hand painted items, we do not offer full refunds. This policy is put in place to ensure that every purchase of our hand painted items directly supports the artist and creative work involved in the creation of each piece. We encourage you to carefully review the images, descriptions and ask any questions you may have before finalizing your purchase. We will be happy to provide you with additional information or additional photos to help you make an informed decision. Please feel free to contact us with any requests or concerns, we are here to help!