Return policy for sublimation printed items

Return Policy for Sublimation Printed Mugs

We are committed to ensuring customer satisfaction with every purchase. If, for any reason, you are not completely satisfied with your sublimation printed mug, we have implemented a 15- day return policy to offer you a quick and efficient solution.

**Return Conditions:**

    Return Period:* *
    • You have 15 days from the date of receipt of your mug to initiate a return request.

    **Return request :**

    • To initiate the returns process, please contact us by email at oshiny@oshinyarts.com indicating your order number and detailing the reason for your return request.

    **Product Condition:**

    • The mug must be returned in its original packaging, unused and in perfect condition. Mugs returned with signs of use will not be eligible for return.

    **Return fees :**

    • Return costs are the responsibility of the customer, except in the case where the return is due to an error on our part in the personalization or in the event of a defective product.

    **Return Process:**

    • Contact Us:** Send an email to oshiny@oshinyarts.com to notify our team of the return and receive necessary instructions.

    **Product Packaging:**

    • Pack the mug carefully in its original packaging to avoid damage during transport.

    **Return shipping:**

    • Address the package to [your return address], making sure to include your order number on the outside of the package.

    **Inspection and Treatment:**

    • Once we receive the mug, our team will conduct a thorough inspection. If the return conditions are met, we will contact you to discuss replacement, refund or exchange options.

    **Exceptions:**

    • Personalized mugs with customer-supplied elements that do not have manufacturing defects are subject to a limited return policy. Please contact us to discuss the options available.
    • Damage caused during transport must be reported within 48 hours of receipt of the product, accompanied by photos of the package and the damaged mug.


    This return policy is designed to provide you with a hassle-free shopping experience. If you have any questions or concerns, please do not hesitate to contact us. Thank you for trusting O'Shiny Art & Lifestyle for your sublimation printed mug needs.